Returns & Exchanges
Due to the perishable nature of our peanut powder products, PB2 Foods does not accept returns; however, we are committed to ensuring your complete satisfaction with every purchase. If your order is damaged, incorrect, or does not meet our quality standards, please contact our team within 30 days for a full refund or replacement.
Inspect Your Shipment
Upon receiving your PB2 order, please check the packaging for any signs of damage or incorrect items before opening the safety seals.
Contact Customer Support
Email our support team with your order number and a brief description of the issue to initiate a resolution request.
Provide Documentation
Attach a photo of the product label and the specific damage or error to help our quality control team verify the claim.
Receive Refund or Replacement
Once approved, we will process a refund to your original payment method or ship out a replacement product at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing